CRM is your customer relationship management.
Principles of CRM systems:
- availability of a single information repository, from which all information about all cases of interaction with the client is available at any time;
- synchronization of management of multiple interaction channels;
- constant analysis of collected information about customers and making appropriate organizational decisions — for example, "sorting" customers based on their importance to the company.
Odoo - simple management of the client base:
Automation of the process of communication with the client and sales;
Easy process of creating a customer card;
Effective contact with the client;
High-quality customer service thanks to a clear interface;
Fast fulfillment of orders for customers
Odoo is about creating new events and newsletters.
Sending letters by e-mail;
Creation of new events: trainings, promotions, raffles.